Part of the Short-Term Rental Management Guide, step 3: decide
What the Full-Service Package Includes
Everything below comes as a single service. It is not priced in pieces, so you are not choosing which parts to buy.
| Area | What it covers |
|---|---|
| Listing | Listing creation and optimization, photography and copywriting |
| Pricing | Dynamic pricing based on demand, seasonality and local events, reviewed daily with PriceLabs from competitor pricing and market demand |
| Guests | Guest messaging and support, booking confirmations and reminders |
| After the stay | Post-stay follow-up and review management |
| The house | Housekeeping and maintenance coordination, with housekeeping and an inspection after every stay |
| Channels | Listings on Airbnb, Vrbo, Tripadvisor, Expedia, Booking.com and Furnished Finder |
Furnished Finder matters for New England owners who want some 30+ night stays in the mix, for example in the slower months between ski season and lake season. If mid-term stays interest you, say so when you get in touch.
From One Checkout to the Next Booking
Here is the cycle, step by step, using only what the service actually does.
- The guest checks out. Post-stay follow-up and review management start here, so the stay ends with a message, not silence.
- Housekeeping arrives. A local cleaning crew turns the house over after every stay. Crews are people the company engages and manages, and each one goes through a trial period before it is trusted with a property. Which crew comes can vary with availability.
- The home is inspected at the same visit. The inspection happens after every stay, during the housekeeping visit, so problems are found before the next guest finds them.
- Consumables are covered. Consumables used by guests are rebilled to you at cost.
- Repairs get coordinated. If something needs a trade (a plumber, an electrician, a handyman), the company coordinates it with local vendors. You agree an approval threshold up front, so you know which repairs go ahead and which come to you first.
- Pricing keeps moving. Rates are reviewed daily in PriceLabs against competitor pricing and market demand, which matters in a region where a February ski weekend, a July lake week and a quiet November Tuesday are completely different products.
- The next guest books. Booking confirmations and reminders go out, guest messages are answered, and the cycle starts again.
What You Keep Paying as the Owner
Full service does not mean the home stops having owner costs. You still pay:
- License and permit fees for your town and state (see permits and licenses for what applies in NH, MA and VT)
- Consumables, rebilled at cost
- Utilities, which in New England often means oil or propane heat through the winter
- Owner stays, the costs that come with your own time in the house
- Repairs, coordinated by the company within the approval threshold you set
Platform service fees are set by each platform, not by the manager. Airbnb, for example, says most hosts on its single-fee structure pay a 15.5% service fee, as of October 2026. For how management fees themselves are usually structured, read how Airbnb management fees work. New England Host Co quotes its pricing privately.
Who Full-Service Management Suits
It tends to fit owners who:
- Live more than a short drive from the rental, or do not want to be the person who answers the phone when a guest cannot find the breaker panel
- Own a home within the service area: Southern New Hampshire (Nashua and Manchester), the Lakes Region of NH, Central Massachusetts (Worcester) and Southern Vermont (Ludlow, at Okemo Mountain). In New Hampshire that covers Belknap, Carroll, Grafton, Hillsborough, Merrimack and Strafford counties, and the company works statewide in MA and VT
- Want decisions made about their house specifically. Owner/Operator Will Robichaud treats each property as an individual investment, and decisions are made property by property
One rule shapes where the company says yes: every home has to be within 45 minutes of its crew's base. That is what makes housekeeping and inspection after every stay realistic in January as well as July.
When It May Not Be the Right Fit
- You want to stay hands-on. Co-hosting is a separate product, sold instead of full-service management. See co-hosting and the co-host vs full-service comparison.
- You want a published price list. Pricing is quoted privately.
- Your home is outside the service area, or more than 45 minutes from a crew base.
- You want a big national brand. This is a founder-led regional company. Founder Kyle Michaud has four years managing short-term rentals, after a career that began in hotel and restaurant management and then moved into technology, and he also owns and operates real estate. Read more about the founder.
Homes Managed Today
The company currently manages a 4-bedroom home with a sauna in Manchester NH, a townhome in Nashua NH, Strolling Woods (an 8-bedroom Webster Lake estate in Franklin NH that sleeps 22) and a modern 3BR/2BA three minutes from Okemo Mountain in Ludlow VT. You can see them on the properties page.
Getting Started
The first step is a free property analysis. Call (978) 672-4578 or use the contact form. If you are still deciding whether to rent at all, start with the owner guide, Renting Out Your Home on Airbnb in New England.
FAQ
Can I Choose Only Some of the Services?
No. Full-service management is one package and it is not priced in components. If you want to keep some of the work yourself, ask about co-hosting, which is a separate product.
Who Does the Cleaning?
Local cleaning crews that New England Host Co engages and manages. Each crew goes through a trial period before it is trusted with a property, and the crew assigned can vary with availability.
Who Approves Repairs?
You do, above a threshold you agree with the company at the start. The company coordinates the repair with local vendors; the cost of the repair is yours.
Can I Still Use the House Myself?
Yes. Owner stays are part of the arrangement, and the costs tied to them are on the owner's side of the ledger. Tell the company your dates early so they are blocked before peak weekends book.
Which Booking Sites Will My Home Be Listed On?
Airbnb, Vrbo, Tripadvisor, Expedia, Booking.com and Furnished Finder.