Part of the Short-Term Rental Management Guide, step 3: decide
FAQ
What Is New England Host Co?
A short-term and vacation rental management company for homes in New Hampshire, Massachusetts and Vermont. It offers full-service management or, as a separate product, co-hosting. The short-term rental management page gives the overview.
Who Runs the Company?
Founder Kyle Michaud has four years managing short-term rentals. His career began in hotel and restaurant management, moved into technology, and he also owns and operates real estate. Will Robichaud, Owner/Operator, treats each property as an individual investment, with decisions made property by property. More on the founder page.
Where Do You Manage Homes?
Southern New Hampshire (Nashua and Manchester), the Lakes Region of NH, central Massachusetts (Worcester) and southern Vermont (Ludlow, at Okemo Mountain). In New Hampshire that means Belknap, Carroll, Grafton, Hillsborough, Merrimack and Strafford counties; in Massachusetts and Vermont the company works statewide. One more rule applies everywhere: every home must be within 45 minutes of its crew's base, which is what makes cleaning and an inspection after every stay realistic in winter. See the service area page.
Which Homes Do You Manage Now?
A 4-bedroom home with a sauna in Manchester, NH; a townhome in Nashua, NH; Strolling Woods, an 8-bedroom Webster Lake estate in Franklin, NH that sleeps 22; and a modern 3BR/2BA three minutes from Okemo Mountain in Ludlow, VT.
Services
What Does Full-Service Management Include?
Listing creation and optimization; photography and copywriting; dynamic pricing based on demand, seasonality and local events; guest messaging and support; booking confirmations and reminders; post-stay follow-up and review management; and housekeeping and maintenance coordination. Details on full-service management.
Can I Buy Only Some of Those Services?
No. Full-service management is one service and is not priced in components.
What Is Co-Hosting, and How Is It Different?
On Airbnb, a co-host is someone the listing owner invites to help run the listing, with the permission level the owner chooses. Airbnb says only listing owners can set up or edit co-host payouts, and co-hosts cannot view or change the owner's payout method or taxpayer information. At New England Host Co, co-hosting is a separate product sold instead of full-service management (you choose one or the other), and the split of work is agreed with each owner. See co-hosting.
Costs
How Much Does Management Cost?
Pricing is quoted privately for each home, after a free property analysis. No figures or percentages are published, and platform fees and the owner's own costs sit outside the quote. How our management pricing works explains what the quote covers.
What Do I Keep Paying as the Owner?
License and permit fees, consumables (rebilled at cost, with no markup), utilities, owner stays and repairs.
Who Pays the Platform Fees?
Platform fees are set by each platform and come out of bookings. Airbnb says most hosts on its single-fee structure pay a 15.5% service fee, as of October 2026.
Cleaning, Inspections and Repairs
Who Cleans the House?
Local cleaning crews that the company engages and manages. Housekeeping happens after every stay. Each crew goes through a trial period before it is trusted with a property, and which crew comes can vary with availability. Trades (plumbers, electricians, handymen) are local vendors the company engages and manages in the same way.
Is the House Inspected?
Yes, after every stay, at the same visit as housekeeping. Doing both at one visit means a problem is found by the crew before the next guest arrives, rather than reported by the guest.
How Are Repairs Handled?
The company coordinates repairs with local vendors. You pay for repairs, and you agree an approval threshold at the start that decides which jobs go ahead and which come to you first.
Pricing and Platforms
How Are Nightly Rates Set?
Pricing is reviewed daily with PriceLabs, based on competitor pricing and market demand, with seasonality and local events in mind. That matters in New England, where a February ski weekend, a July lake week and a quiet November weeknight are different products with different prices.
Which Sites Will My Home Be Listed On?
Airbnb, Vrbo, Tripadvisor, Expedia, Booking.com and Furnished Finder.
Can My Home Take Monthly Stays?
The company lists homes on Furnished Finder, which focuses on furnished monthly rentals, so 30+ night stays can be part of the plan. Some owners use them to fill slower stretches, such as the weeks between ski season and lake season. Tell us if that interests you.
Using Your Home and Getting Started
Can I Still Stay in My Own House?
Yes. Owner stays are part of the arrangement; the costs that come with them are yours. Give your dates early so they are blocked on every platform before guests book.
Who Gets the Permits?
The owner. Licenses, permits and their fees are yours, and the rules differ by state and town, so check with your town's planning or zoning office before listing.
How Do I Reach You?
By phone at (978) 672-4578 or through the contact form. Owner support is responsive.
How Do I Get Started?
Call (978) 672-4578 or use the contact form to ask for a free property analysis. If you are still deciding whether to rent at all, read the owner guide, Renting Out Your Home on Airbnb in New England.
